FAQs

YOUR QUESTIONS ARE OUR PRIORITY

How much space is required for chair massage?

Chair massage is so versatile that just a three-foot circumference is all that’s needed. An empty office, conference room, staff kitchen all serve as great spots to set up.

How far in advance do we need to book our chair massage event?

Our standard lead time is 4+ weeks in advance. Events requiring faster turnaround are subject to an expediting fee.

Availability can be limited during our busy seasons (spring and fall), but we’ll always do our best to accommodate your request, including last-minute events.

What additional fees can I expect to incur when I set up chair massage for my team?

What’s Included:

  • Licensed, certified therapists (2+ years’ experience)
  • Professional liability insurance
  • Travel within 25 miles of our service areas
  • Setup, teardown, massage chair(s), and supplies
  • 15-minute prior-to-event arrival
  • No tax on our services

Additional Costs (Only If Applicable):

  • Mileage — only if your location is 25+ miles outside our 80 service areas
  • Parking, tolls, or transit — only if therapists encounter unvalidated parking, tolls, or public transport fees
  • Gratuity — entirely optional: typical rate is 15-25% and may be provided to the therapist on-site the day of the event or added to invoice
  • Expedited Fee — may apply for last-minute requests
  • Event Change Fee — may apply for changes made after your event is scheduled and/or confirmed
  • Additional Insured Certificate (COI) — $25+ per policy per therapist, requires a 2-week advance notice
  • Early Arrival — a mandatory 30 or 60 minute early arrival will be added for conferences, expos, hospitals, hotels, trade shows, universities, and events where unloading, parking logistics, security check-in, etc. require additional time, invoiced at our standard hourly rate

We’re happy to answer any questions — just contact us.

What’s the difference between back-to-back vs. turnover/ time?

Back-to-back sessions are most common and allow 2 to 3-minutes for the therapist to clean and turnover their chair. If you would like to build in turnover time to allow for a full 10/15/20-minute massage, we are happy to adjust the quote to reflect that.

Can my employees schedule online?

Absolutely! We offer complimentary access to our online scheduling portal for ongoing accounts. For one-time events, we’ll send you a Google doc to share with your team. We also recommend a free tool you can set up on your own called Sign Up Genius. However, the majority of our clients still prefer to use old-fashioned sign up sheets.

Ooops, we had more or fewer participants sign up for chair massage than we thought. Now what?

We recommend booking the time you’ll need up front, since that’s the time reserved just for you. But we understand things can change — session lengths can flex based on participation, with longer massage sessions per person if there are fewer people, or shorter sessions if there are more, so everyone gets a massage within the scheduled time. Still want to extend the length of the event? Contact us and we’ll see what we can do based on therapist availability. Note that you’ll be billed for the additional time, and an Event Change Fee may apply.

What time will our massage therapists arrive to set up?

Therapists will arrive at your location 15 minutes prior to the start time for set-up.

If you need an earlier arrival due to unloading, parking, security check-in, or other logistics that require additional time, please contact us and we can revise your quote accordingly.

Are we required to tip?

Gratuity is entirely up to you — we don’t build it into our quotes. A typical gratuity is 15-25% of the total, and it may be provided to the therapist on-site the day of the event or added to your invoice.

What is your refund | cancellation policy?

SERVICES: On-Site Chair Massage, On-Site & Virtual Fitness Class, & On-Site & Virtual Mindful Session (includes: meditation, breathing techniques, sound bath)

  • 100% refundable if the client cancels 6 business days or more prior to the event date.
  • 50% refundable if the client cancels 3 to 5 business days prior to the event date.
  • Non-refundable if the client cancels less than 3 business days prior to the event date. The client is responsible for 100% of the amount due.

SERVICES: On-Site & Virtual Cooking Demo/Workshop, On-Site & Virtual Wellness Workshop, On-Site Mobile Spa, and On-Site Self Defense Class

  • 100% refundable if the client cancels more than 15 business days prior to the event date.
  • Non-refundable if the client cancels 14 business days or less prior to the event date. The client is responsible for 100% of the amount due.

If the client has already paid any portion of the amount due, that amount will be refunded according to the schedule above. If the client has not yet paid, the client remains financially responsible for any non‑refundable portion according to the schedule above.

If The BRC must cancel, the client may choose to reschedule the event or receive a 100% refund. If the client has already paid any portion of the amount due, that amount will be refunded. If the client has not yet paid, the client will have no financial responsibility.

(1) Business days and hours are defined as Monday through Friday, 8:00AM – 6:00PM, excluding federal holidays.

What services do we offer?

Contact Us to learn more about how we can provide any of the following services in your area.

On-site chair massage

Event & tradeshow massage

Cooking Demos

Mindfulness Sessions

Fitness classes

Wellness Workshops

Mobile Spa Services

Corporate Self Defense

Virtual wellness

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