Below you'll find some of our most Frequently Asked Questions regarding
our services including On-Site Seated Chair Massage and Corporate Fitness Classes and Wellness Workshops & Cooking classes, Event Massage, Mobile Massage & Spa Services, our Massage &
Wellness Clinics and general information.

General [see all of these questions]
Who is The Back Rub Company?
What are your hours?
What forms of payment do you accept?
Do you offer gift certificates?
What is your cancellation/refund policy?

On-Site Corporate Chair Massage and Chair Massage Events  [see all of these questions]
What is a chair massage?
How much space is needed for a chair massage at my office?
Will on-site massage disrupt my workplace?
What is your hygiene policy for your massage therapists?
What if I want more or less pressure?
Can I have the therapist work on just one area?
Will a chair massage make me sleepy?
Are gratuities or tips expected?
I'm pregnant. Can I still get a chair massage?
Are there contraindications for chair massage?
How long should each massage session be?
Is chair massage covered by my health care plan?
How many massage therapists will we need?
How far in advance should we schedule with you?
Our company has offices all over the country. Can you service all of 
them? How can you ensure quality? 
What do your massage therapists supply?
Can you provide an attendant/check-in staff for our event?
Do you offer event services other than chair massage?

Corporate Fitness Classes  [see all of these questions]
What types of fitness classes do you provide?
How much space is needed for a fitness class at my office?
How long are the classes?
Are your instructors certified?

Corporate Wellness Workshops [see all of these questions]
What types of wellness workshops do you provide?
When do you schedule the workshops?
How long are the workshops?
Are your workshop leaders experienced?

Mobile Massage & Spa Services [see all of these questions]
What are your mobile massage & spa hours?
What services do you offer?
Is there a minimum age limit for mobile massage & spa services?
Can I still receive treatment if I’m pregnant?
How much time do you need to book a mobile massage & spa event?
Some of my guests don’t want to receive a spa treatment. Is that OK?
What if someone confirms their spa treatment but doesn't show up to the event?
What should I do to prepare for my mobile massage & spa event before 
you come?
What is your minimum requirement for my mobile massage & spa event?

In-Clinic Massage  [see all of these questions]
What can I expect during my first appointment at your clinic?
This is my first massage. I’m nervous.
Do I have to get completely undressed?
Will my massage be painful?
Why is it beneficial for me to drink water after my massage?
Do you provide in-home massages?
Are gratuities or tips expected?
Still have questions?

General

Who is The Back Rub Company?

The Back Rub Company, LLC provides customized wellness programs for the 
workplace and at tradeshows and events nationwide. Our on-site services 
include seated chair massage, fitness classes, nutrition seminars and 
wellness workshops. The firm also provides mobile massage & spa 
services and massage at our various wellness clinics. 

The company is a WBE/SBE certified firm owned by Tiffany Richards, 
former massage therapist for Cirque du Soleil.

The Back Rub Company utilizes independently contracted Licensed Massage 
Therapists and Instructors, thoroughly trained, certified and state 
licensed. Each Therapist and Instructor maintains individual 
professional liability insurance coverage.

What are your hours?

Our massage clinics hours are 9am-7pm. Our on-site mobile services are 
usually scheduled between 8am-8pm. However, we are able to schedule 
events outside of these times at no additional charge. Just give us a call.

What forms of payment do you accept?

We accept cash, check, and Visa, MasterCard, American Express, and 
Discover credit and debit cards. We will also accept your 
Business/Corporate Check. Our returned check fee is $50.

Do you offer gift certificates?

Absolutely! We provide gift certificates for any of our services, in 
addition to certificates in any nomination. 

What is your cancellation/refund policy?

Each scheduled event (including workplace wellness programs and mobile 
massage & spa events) requires a 50% deposit. Events canceled at least 
48-hours prior to scheduled appointment receive 100% refund. 
Cancellations made less than 48-hours prior to scheduled appointment 
(but before the day of scheduled appointment) receive 50% refund. 
Cancellations made on the day of the scheduled appointment are not 
eligible for a refund.

Not showing up for your scheduled appointment or a late cancellation of a 
massage at one of our clinics may result in homeless therapists. If you 
are unable to make your appointment, please cancel within 4-hours to 
avoid our $25 cancellation fee. 

What is a chair massage?

A chair massage is a 5-30 minute a fully clothed, no-oil or lotion 
treatment of the head, neck, shoulders, back, arms and hands that 
relieves symptomatic effects of work-related stress. The massage is 
performed on a specialized portable massage chair that allows you to sit 
facing forward, with your head cradled by a comfy face rest. 

How much space is needed for a chair massage at my office?

Very little space is required. A small 6’x 6’ space provides the 
necessary space for our massage therapists to work. A small office or 
conference room will allow more privacy.

Will on-site massage disrupt my workplace?

No way! We work quietly in an unused room, quiet corner or completely 
out of the way. Sessions are short and take no longer than a coffee 
break. Productivity will actually increase.

What is your hygiene policy for your massage therapists?

Our professional massage therapists place a premium on hygiene. The 
massage chair is wiped down with disinfectant after every client. The 
therapists also apply a fresh, clean face-rest cover and sanitize their 
hands between massages.

What if I want more or less pressure?

Communication is key - simply tell the massage therapist. They can 
adapt their techniques to a wide variety of body types and preferences.

Can I have the therapist work on just one area?

At the beginning of the massage the therapist will ask if you have any 
specific concerns. If you'd like the massage therapist to focus on one 
specific area, just ask.

Will a chair massage make me sleepy?

Employees will return to work more awake and alert with a fresh focus, a 
better attitude and improved productivity. Research actually shows that 
employees who receive regular massage work faster and with fewer 
errors. They will be able to tackle the rest of their day with more energy!

Are gratuities or tips expected?

Gratuities are not expected or necessary, but they are appreciated if 
given. If you do choose to tip, the average amount is 10-20%.

I'm pregnant. Can I still get a chair massage?

Sure! Massage is very beneficial for women during pregnancy. Make sure 
to let the massage therapist know so they can assure your safety and 
comfort, especially if you are in your first trimester. If you cannot 
comfortably fit facing forward in the massage chair, it’s quite 
conformable to turn and sit the other way, too!

Are there contraindications for chair massage?

Most healthy people are able to receive massage. However, there are 
some medical contraindications that may include: fever, uncontrolled 
hypertension, uncontrolled diabetes, fractures/breaks, herniated discs, 
malignancy and numbness or tingling in any part of the body. Be sure to 
inform your massage therapist of any health conditions you may have if 
you are unsure. 

How long should each massage session be?

For trade-shows and events, it’s good to start out with 10-minute chair 
massages and then adjust them according to foot traffic. For corporate 
chair massage, 15 to 20-minutes is usually recommended.

Is chair massage covered by my health care plan?

Generally, chair massage is not covered unless your plan includes 
“Individual Discretionary Funds,” which cover other items like 
nutritional counseling or fitness club memberships. You can always 
check with your insurance company. We can provide receipts for 
insurance reimbursement.

How many massage therapists will we need?

There are a number of factors that determine how many therapists you 
will need for your event. Theses factors include expected number of 
attendees/foot traffic, available space and your budget. Just give us a 
call or fill out our online quote form and we can help determine the 
best strategy.

How far in advance should we schedule with you?

This depends on the size and location of your event. Smaller events can 
be scheduled a few days in advance. However, larger events require a 
little more time – two weeks is optimal.

Our company has offices all over the country. Can you service all of 
them? How can you ensure quality? 

The Back Rub Company offers its services in all 50 states! We ensure 
quality and consistent massage services nationwide. All of our 
therapists are carefully screened, have a minimum of two-years 
experience, are thoroughly trained, certified and licensed in their 
state. Each massage therapist maintains individual liability insurance 
coverage through an approved professional association.

What do your massage therapists supply?

You provide the space and we do the rest! Our therapists supply massage 
chairs, disposable face cradle covers, disinfectant wipes, hand 
sanitizer, small digital clocks, music and more. Our therapists will 
arrive in tan or black pants with our company polo or a plain white or 
black polo. You may also supply therapists with different attire or 
shirts with your company logo.

Can you provide an attendant/check-in staff for our event?

For larger events, a booth attendant or greeter can be included in your 
quote – just let us know what your needs are and we'll be sure to 
accommodate you.

Do you offer event services other than chair massage?

Yes we do! Additional services include fitness classes/demonstrations, 
reflexology treatments, spa services, manicures/pedicures and more. 
Just ask us – we probably do it.

Corporate Fitness Classes

What types of fitness classes do you provide?

We offer on-site Yoga, Pilates, Tai Chi, Boot Camp and Belly Dance 
classes for your company or event.

How much space is needed for a fitness class at my office?

It depends on how many participants you have. A medium to large 
conference room is optimal.

How long are the classes?

Our fitness classes are usually scheduled for 1-hour before work, during 
lunchtime or after work. However, less time may be scheduled to fit 
your needs.

Are your instructors certified?

Yes, each instructor is an experienced, certified fitness expert. Our 
instructors each maintain individual liability insurance coverage.

Corporate Wellness Workshops

What types of wellness workshops do you provide?

We offer on-site fitness & nutrition, lifestyle and personal & 
professional development courses.

When do you schedule the workshops?

Our workshops, often referred to as lunch-and-learns, are usually 
scheduled during the lunch-hour. However, they can be scheduled at 
anytime. 

How long are the workshops?

Our workshops are 1-hour long to accommodate busy schedules. We also 
have longer 10 to 25-hour programs that can be split up into weekly, 
bi-monthly or monthly sessions.

Are your workshop leaders experienced?

Yes, our workshop leaders/instructors are professional public speakers. 
Our instructors are experts in their field. Each workshop leader 
maintains individual liability insurance coverage.

Mobile Massage & Spa Services

What are your mobile massage & spa hours?

Our services are booked by appointment seven days per week, including 
evenings. We generally accept appointments from 8am-9pm, but can 
usually accommodate other time requests.

What services do you offer?

We offer mobile chair and table massage, mini-facials, body treatments, 
manicures/pedicures, reflexology sessions and private fitness classes.

Is there a minimum age limit for mobile massage & spa services?

Our spa treatments and spa parties are designed specifically for adults 
and older teens. We can treat a person under the age of 16 with written 
parental/guardian permission. We also ask that at least one adult is 
present. In the case of a spa party with minors (such as a Sweet 16), 
we will need parental permission from every guest.

Can I still receive treatment if I’m pregnant?

Sure! Massage and other body treatments are very beneficial for women 
during pregnancy. Make sure to let the practitioner know so they can 
assure your safety and comfort, especially if you are in your first 
trimester. Some treatments may not be available for pregnant women.

How much time do you need to book a mobile massage & spa event?

You may want to book your spa party as far as one to two-months in 
advance, but we can usually accommodate bookings with at least one to 
two-weeks notice. Please feel free to inquire about last minute spa 
event availability.

Some of my guests don’t want to receive a spa treatment. Is that OK?

Not everyone has to partake in our services to enjoy the party. Anyone 
is welcome to hang out and be part of the festivities!

What if someone confirms their spa treatment but doesn't show up to the 
event?

We understand that things happen, but we book our practitioners for the 
entire event. Our full fee is expected even if a guest doesn't show 
up. You or your guests can choose to receive extra treatments to 
fulfill the missed time.

What if a guest is late for their massage or spa treatment?

Our practitioners give a grace period if it doesn’t affect another 
treatment. If not, the practitioner will provide the remainder of the 
scheduled treatment time. You or your guest will still be responsible 
for the full fee. 

What should I do to prepare for my mobile massage & spa event before 
you come?

We ask that you try to make your space as clutter-free as possible. 
Make sure that you have prepared enough space for each treatment. If 
you have pets, it would be a good idea to keep them in an unused room. 
Good ventilation is also helpful. We can instruct you further according 
to your event specifics.

What is your minimum requirement for my mobile massage & spa event?

We require a two-hour minimum for each treatment you choose.

In-Clinic Massage

What can I expect during my first appointment at your clinic?

Please make sure to arrive to your first session at least 10-minutes 
early so you can fill out an intake form. After reviewing your form, 
you and your massage therapist will determine your treatment goals for 
the session. The lights will be dimmed and the therapist will pay music 
to help you relax during your massage. Your therapist will ask you to 
undress to your comfort level, get on the table and cover yourself 
completely with the sheet. Your massage therapist will then leave the 
room and will knock before re-entering. When your massage is over, your 
therapist will leave the room so you may take a few moments for yourself 
and get dressed. 

This is my first massage. I’m nervous.

It’s completely normal to be nervous during your first massage, and 
maybe even your second or third. During your massage, your therapist 
will ask about your comfort levels, pressure, temperature, etc. 
Communication is key! Please let your massage therapist know if the 
pressure is too much or too little and if you are too warm or too cold. 
This ensures that you receive the best treatment possible. Feel free to 
drift away during your session. Some clients even fall asleep. Enjoy 
your massage with the knowledge that you are being good to your body.

Do I have to get completely undressed?

Your therapist will ask you to undress to your level of comfort. Proper 
draping is practiced at all times, meaning only the area being massage 
is exposed at one time. All other areas will remain covered. 
Generally, most clients prefer to completely undress, some choose to 
leave their underwear on. It’s completely up to you.

Will my massage be painful?

Many people have the belief that in order for a massage to be 
beneficial, it has to be painful. In other words, your therapist should 
dig in and "get those muscles." Often times, this type of massage 
causes you to tighten up even more, which is the brain's response to 
help avoid muscle injury. Although our therapists provide deep tissue 
massage, our philosophy is to facilitate healing through a relaxing and 
therapeutic approach. While you may experience some slight discomfort 
during your session, it should not be painful. Your massage therapist 
will ask several times during your session whether the pressure is 
okay. So that you receive the best treatment possible, please be honest 
with your therapist (and yourself) about your level of comfort or 
discomfort. Massage does not have to be painful to be beneficial.

Why is it beneficial for me to drink water after my massage?

Water will help flush toxins from your body that were released during 
your massage. It also helps to ground you after your session and just 
tastes good. Be sure to drink plenty of water for a few days after your 
massage to continue the cleansing process.

Do you provide in-home massages?

Yes, we do. This is a wonderful treat and many of our clients enjoy 
this option, as they can roll right off the massage table and into bed! 
The therapist will provide their massage table, linens and lotion/oil. 
You will need ample space to set up the massage table and allow enough 
room to move around it. 

Are gratuities or tips expected?

Gratuities are not expected or necessary, but they are appreciated if 
given. If you do choose to tip, the average amount is 10-20%.

Still have questions?

Feel free to Contact Us.